Troubleshooting

Each course opens with a Begin Your Journey chapter. Start with the Welcome In lesson inside it, which has a walkthrough video. The walkthrough video will guide you through exactly where everything is located inside your course so you can get acquainted before diving in.

1. Log in at academy.decodingyourdesign.com/enrollments
2. Select your course
3. Open the Begin Your Journey chapter, then the Welcome In lesson

At the top of Welcome In you'll find a list that jumps straight to everything else in that chapter: call details, the live calendar, replays, and more.

Log in at academy.decodingyourdesign.com/enrollments. All courses and programs you are enrolled in will appear on your dashboard.

If your course is not appearing, you may have accidentally created a duplicate account with a different email address. This is more common than you'd think, so check any other email addresses you may have used at signup.

If you are still unable to locate your course email us at support@decodingyourdesign.com with the email address you used to purchase and we will locate your account and get you sorted.

Path of Alchemy and The Living Compass are not separate courses on your dashboard. They are located inside your Decoding Your Design Membership Course.

1. Log in at academy.decodingyourdesign.com/enrollments
2. Select Decoding Your Design Membership Course
3. Scroll down to find the Path of Alchemy or Living Compass chapter inside the course

1. Log in at academy.decodingyourdesign.com/enrollments
2. Select your course
3. Open the Begin Your Journey chapter, then your call's Details and Schedule lesson for Zoom links and call times
4. Open Live Call Calendar in the same chapter to see every upcoming date

Copy and paste the Zoom link directly into your browser. Do not click it.

Copy and paste the link directly into your browser. Do not click it. If that doesn't work try the following:

• Clear your browser cache
• Disable pop-up blocker, as Zoom opens in a separate window
• Try a different browser
• Update your Zoom app

To maintain the integrity of our calls, entry is only granted to registered participants. Please ensure your Zoom display name matches the name you registered with. If it does not match you will not be admitted.

If you need to update your Zoom display name please visit zoom.us for instructions on how to do this before your next call.

Our calls run on Eastern Time, scheduled to reach as much of the globe as we can. Some time zones will still fall outside a workable hour.

Every call is recorded, and the replay is uploaded inside your course after each session, so you can take the material in on your own schedule.

Replays are uploaded inside the course after each call.

1. Log in at academy.decodingyourdesign.com/enrollments
2. Select your course
3. Scroll to the chapter the call belongs to

Some programs keep only the most recent replay available. See Replays and Reminders in the Begin Your Journey chapter for how replays work in your course.

Replays are edited and uploaded inside your course after each call. Please allow a few days for processing. We are a small team and appreciate your patience.

Workbooks are located inside the first lesson of each chapter, just beneath the video.

1. Log in at academy.decodingyourdesign.com/enrollments
2. Select your course
3. Open the relevant chapter
4. Click the first lesson, and the workbook is there

Email reminders are sent out 1 hour before every call. To view the full schedule ahead of time:

1. Log in at academy.decodingyourdesign.com/enrollments
2. Select your course
3. Open the Begin Your Journey chapter, then Live Call Calendar to see every upcoming date

Our emails are sent from academy@decodingyourdesign.com. Search your email for that address, and check your spam and trash folders as well. That shows you everything we have actually sent you, not only what reached your inbox.

Add that address to your contacts, and mark anything sitting in spam as "not spam."

For extra measure, reply to any email we've sent you. A one word reply such as "yes" or "got it" is enough. Replying tells your mail provider that you want our emails, which is the most reliable way to keep them out of spam.

If you have opted out of a list, nothing from that list can reach you, no matter what your inbox settings say. Open any email of ours, scroll to the bottom, and click Manage preferences to see what you are subscribed to and turn anything back on. An older email works for this, including one sitting in spam.

Either way, the reminders aren't the schedule. Your full call schedule is in the Begin Your Journey chapter under Live Call Calendar, and your call's Details and Schedule lesson has the link to add every call to your own calendar.

1. Log in at academy.decodingyourdesign.com/enrollments
2. Select Decoding Your Design Membership Course
3. Open the Begin Your Journey chapter, then Renewal and Membership Settings

Founding members can renew at a reserved rate through December 31, 2026. You can renew early without losing any time.

1. Log in at academy.decodingyourdesign.com/enrollments
2. Click your name or icon in the top right
3. Select My Account
4. Select Billing in the left menu

Your subscriptions and payment plans are listed there, including how long you're enrolled for and your renewal date.

1. Log in at academy.decodingyourdesign.com/enrollments
2. Click your name or icon in the top right
3. Select My Account
4. Select Billing in the left menu

Your cards on file, subscriptions, and payment plans are all managed there, and you can cancel from that page.

Cancelling stops your membership from renewing. It doesn't end your current term, and your access continues through to the end of the term you've paid for.

Unsubscribing from our emails does not cancel your membership, and canceling your membership does not remove you from our email list. They're managed separately.

Due to the digital nature of our products, all purchases are final and non-refundable. Once access has been granted or content delivered, we don't provide refunds, returns, or exchanges.

Where a payment plan is in place, the remaining installments continue to be due. Membership terms are a commitment for the length you selected at checkout, six or twelve months. Cancelling means declining to renew at the end of that term, not ending it early.

If something has gone wrong with your access or your purchase, write to us at support@decodingyourdesign.com. We'd much rather solve it with you.